terms and conditions of use

Welcome to our shop!

At Alver ITC we respect our customers and understand all your concerns about privacy. During your visit to our web site, we may request for you to provide us with certain personal information that we collect to facilitate your order or improve your user experience. When you order from us, we collect your name, address, e-mail address, phone number and credit card information. When you submit a question to customer service, we need your e-mail address to respond to your question or request.

The credit card information you provide is transmitted through a secure server using SSL encryption. Our site processes all sensitive data keyed into a browser via a "secure socket layer" or SSL, which is the industry standard for encrypting transmitted data. Your information is stored behind a second firewall on a separate server dedicated to that purpose. Once through the firewall, the data is further protected by security protocols requiring a login ID and Password to access. Security is a top priority with us and we will ensure the security and privacy of your data. You may notice that when you are looking at product information, it is not secured. This is typical of most sites. However, once you begin the checkout process, which includes providing your personal information, that process is secure. Occasionally, orders for an item exceeding our supply are received. If we are unable to fulfill your order, you will be notified and your credit card will not be charged, or the charged amount will be refunded in full. We do not charge sales tax.

The merchandise availability on alver.com is subject to change. Some items that appear on the website may be out of stock. In this case, we will automatically refund your payment and inform you about the unavailability shortly after the order is placed. Upon checking out, you will be prompted to sign into your account. You will be able to make changes to your cart until the order is confirmed.

If the billing or shipping information is incorrect or incomplete, we will contact you to confirm them before your order is shipped.

If the address you provide to us is incorrect and the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee. The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.

We accept returns only from the U.S. You can send back your purchased item in the same condition with all tags attached. It must be unworn and unwashed.

We do not accept returns from outside the United States.

If you visit our shop it means that you automatically accept all these terms and conditions. Trust is the cornerstone of any business transaction and we appreciate your decision to purchase from us.

Additionally please note that our website contains numerous trademarks which can belong both to our company and third party companies. Using the logos, icons and service names is prohibited in any manner that is likely to cause confusion among our customers, and will be considered a violation of copyright law.

Your confidence in the Alver.com shopping experience is our highest priority. If you have any concerns about privacy and security that have not been answered in our policy, please contact us at usa@alver.com  

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